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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christie Su

Christie Su

September 10, 2025

5  out of  5
rating by Christie Su
"Bruce and James have been wonderful to work with. I'm impressed with their responsiveness whenever I call or email. They have a wealth of knowledge and are always willing to help."
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Phyllis Brooks

September 5, 2025

5  out of  5
rating by Phyllis Brooks
"I was pleased with the service it was quick and efficient.The staff was very pleasant to work with."
We responded:
"Thank you, Phyllis! I'm glad to hear you enjoyed working with our office. If there's anything else we can assist you with, feel free to reach out!"
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Vikkisu Carter

September 3, 2025

5  out of  5
rating by Vikkisu Carter
"I've been with State Farm for years and the staff is friendly, the app is easy to use. Always there when I need them and very helpful when it comes to an accident or needing a rental car."
We responded:
"Thank you, Vikkisu, for your wonderful feedback! I'm happy to know that you've had such a positive experience with our team and find the app convenient. It's great to hear that we've been able to assist you when needed. Let us know if there's anything else we can do for you!"
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Connie Warner

September 3, 2025

5  out of  5
rating by Connie Warner
"Bruce, James and staff are very professional and worked very hard to get us to join state farm. I am pleased on vehicle insurance prices, we saved 60.00 per month by switching to State farm..Would recommend price checking with Bruce."
We responded:
"Connie, thank you for your wonderful feedback! I'm happy to hear that you found our team professional and that we could help you save on your insurance. We appreciate your recommendation and are here for any questions or assistance you might need in the future. Thanks for choosing us!"
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K Wex

August 27, 2025

5  out of  5
rating by K Wex
"Moved from South Florida to East Tennessee. Transferring my auto and adding renters insurance was easy. Received an excellent rate. Much appreciated"
We responded:
"Thank you! I'm happy to hear that the transition from South Florida to East Tennessee went smoothly and that you found our rates excellent. If you need any further assistance or have questions, feel free to reach out. We’re here to help!"
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Mitch Kinzalow

August 21, 2025

5  out of  5
rating by Mitch Kinzalow
"Great Insurance and the best customer service"
We responded:
"Thank you, Mitch! I'm happy to know you appreciated our customer service and insurance offerings. We’re here to help with any of your insurance needs!"
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Jessica Anderson

August 13, 2025

5  out of  5
rating by Jessica Anderson
"We recently switched to State Farm home insurance couldn’t be more happier with the customer service! Thanks Bruce and James !"
We responded:
"Jessica, thank you for sharing your experience! I'm glad to hear that you are satisfied with our customer service. We're dedicated to providing excellent support. If you have any questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Jimmy Tuggle

March 25, 2025

5  out of  5
rating by Jimmy Tuggle
"Very helpful and excellent service"
We responded:
"Thank you so much for the fantastic review, Jimmy! It's wonderful to hear that you had such a positive experience."
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Phil Oz

January 30, 2025

5  out of  5
rating by Phil Oz
"Great customer service. Answered on the first call every time."
We responded:
"Thank you for the fantastic feedback! It's wonderful to hear that the customer service met your expectations and that your calls were answered promptly. Your satisfaction is our priority!"
Profile photo of Randall Bledsoe

Randall Bledsoe

November 21, 2024

5  out of  5
rating by Randall Bledsoe
"I have been with this agency for several years now and have no complaints. Desirae always goes above and beyond with quick responsive service."
We responded:
"Thank you so much for your kind words and continued trust over the years! It's wonderful to hear that Desirae's quick and responsive service has made such a positive impact. Your satisfaction is our top priority, and we look forward to serving you for many more years to come!"
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Debra

November 21, 2024

5  out of  5
rating by Debra
"Very nice and Profesional office staff. Fair prices."
We responded:
"Thank you so much for your kind words, Debra! We're delighted to hear that you found our office staff professional and our prices fair. Your feedback means a lot to us and we look forward to continuing to serve you!"
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James Troup

September 30, 2024

5  out of  5
rating by James Troup
"I have spoken with Desirae at the State Farm office several times and she is always super helpful and very responsive. I highly recommend calling Bruce Patteson's office in Athens and specifically Desirae to help you with any policies or questions you need answered!"
We responded:
"Thank you so much for your kind words, James! It's fantastic to hear that Desirae has been super helpful and responsive during your interactions. We appreciate your recommendation and are always here to assist with any policies or questions you may have!"
Profile photo of Stella Long

Stella Long

September 29, 2024

5  out of  5
rating by Stella Long
"Fantastic customer service representatives. Very friendly and knowledgeable."
We responded:
"Thank you so much for your kind words, Stella! It's wonderful to hear that you found our customer service representatives friendly and knowledgeable. We're here to help with all your insurance needs and appreciate your positive feedback!"
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Scott Caylor

September 29, 2024

5  out of  5
rating by Scott Caylor
"Best place for insurance professional staff"
We responded:
"Thank you so much for your kind words, Scott! We're delighted to hear that you found our staff to be professional and our office a great place for insurance."
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Joshua Osmin

September 22, 2024

5  out of  5
rating by Joshua Osmin
"Desirae is awesome!!"
We responded:
"Desirae's dedication truly shines through! It's fantastic to hear that you had such a positive experience. Thanks for sharing!"
Profile photo of Tonja Lewis

Tonja Lewis

September 22, 2024

5  out of  5
rating by Tonja Lewis
"Desirae is amazing. Goes above and beyond."
We responded:
"Thank you so much for your kind words about Desirae! It's wonderful to hear that she went above and beyond to assist you. Your feedback is greatly appreciated!"
Profile photo of Jeff Hester

Jeff Hester

September 22, 2024

5  out of  5
rating by Jeff Hester
"Great people to deal with. My insurance agent, Desirae Baker, is always available when I need an answer or a quote. Thank you for all that you do. THANK YOU!!!"
We responded:
"Thank you so much for your kind words! Desirae is dedicated to providing exceptional service and it's wonderful to hear that she has been able to assist you promptly. We appreciate your support and look forward to continuing to serve you!"
Profile photo of Jacob Baker

Jacob Baker

September 22, 2024

5  out of  5
rating by Jacob Baker
"Very responsive and they gave me an incredibly good rate on my car and home insurance!"
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that you found the rates for your car and home insurance to be incredibly good. Being responsive and providing great service is always a top priority."
Profile photo of Jenean Baker

Jenean Baker

September 17, 2024

5  out of  5
rating by Jenean Baker
"Saved us alot of $$$. Desirae is awesome to work with!"
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Desirae was able to help you save money and that you enjoyed working with her. We appreciate your feedback!"
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Robert Landress

September 11, 2024

5  out of  5
rating by Robert Landress
"Desiree has been a Great help Awesome job She took care of everything I needed Thank you"
We responded:
"Desiree's dedication truly shines through in her work! It's fantastic to hear she took care of everything you needed. Thank you for sharing your positive experience!"
Profile photo of Keith Hembree

Keith Hembree

July 10, 2024

5  out of  5
rating by Keith Hembree
"Desirae has been very helpful with my concerns."
We responded:
"Thank you for sharing your positive experience with Desirae! We're glad to hear she was able to assist you with your concerns. If you have any more questions or need further assistance, feel free to reach out."
Profile photo of Buffy Jones

Buffy Jones

July 10, 2024

5  out of  5
rating by Buffy Jones
"Bruce and hus staff are always friendly and helpful. My claim was filed immediately. My windshield was filed in 2 days. Easy to work with. Desired was extremely helpful."
We responded:
"Thank you for sharing your positive experience with us! We appreciate your kind words and look forward to assisting you in the future."
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Dee No

July 10, 2024

5  out of  5
rating by Dee No
"Great representatives at State Farm! Their rates were very fair and low, which is what we need in these expensive times..Thank you Bruce and Desirae!"
We responded:
"Thank you for the kind words, Dee! We're happy to hear that you had a great experience. We're always here to help with fair and low rates to meet your insurance needs. Thank you for choosing State Farm!"
Profile photo of Brenda Norwood

Brenda Norwood

April 28, 2024

5  out of  5
rating by Brenda Norwood
"Mr Bruce Patterson and his staff were very friendly and helpful"
We responded:
"Hello Brenda Norwood, Thank you for your positive google review. Our office top priority is to provide great insurance options for our policyholder's, and provide a positive and friendly insurance office. Thank you for trusting State Farm for your insurance needs. -Bruce."
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Paula

April 25, 2024

5  out of  5
rating by Paula
"Bruce Patteson , along with his staff are on the ball to assist you in getting your insurance needs taken care of in a timely manner. They are all very personable and professional. They treat all individuals as if they were the only ones in the room. Thank You for your speedy and professional help."
We responded:
"Hello Paula, Thank you for your positive google review. Our office top priority is to provide great insurance options for our policyholder's, and provide a positive and friendly insurance office. Thank you for trusting State Farm for your insurance needs. -Bruce."